Call Logging Solutions

Effective management is impossible without effective measurement. Whether it be for financial, performance, abuse or trend related issues, Precision provides an integrated solution that monitors, records and reports upon all traffic across your telecoms network.

By providing a clear and precise picture of system and operator performance Precision helps you plan for change and build an efficient call handling system based on accurate information rather than costly guesswork.

Precision shows you how everyone uses your telephone system and how incoming and outgoing calls are handled. Graphical reports showing call patterns, busy periods and telephone traffic trends help you manage your staffing levels more effectively. Threshold Alarms alert you immediately if a call is made to a certain number, exceeds a certain duration or if the average call time, goes above a certain limit etc. Easier detection of abuse means greater cost control and increased productivity.

Precision has been awarded Nortel Compatible Product status for Meridian and CS1000 platforms. It is also compatible with most leading name PBXs.