Call Centre / Helpdesk Solution North of England

The Call Center application helps teams manage the process of handling customer service requests.

The application helps teams manage support calls and service requests from issue identification to cause analysis and resolution.

Role-based dashboards display relevant information for each service request and a knowledge base can help track related documents and items previously used to solve past call center issues.

Management focused dashboards track performance with metrics such as average resolution time and service request performance history.

The system allows reports to be produced for call history, time usage etc.