Howdens Joinery Case Study

Howdens Joinery Supply Division, the manufacturing and distribution arm of the massively successful Howdens Joinery UK-wide chain of trade depots, now benefits from a Polycom Videoconferencing infrastructure installed and maintained by PacificWave. With its geographically dispersed factories and distribution centres in Howden near Hull, Runcorn, and Northampton, their need to talk to suppliers and importers throughout the world and the requirement to liaise with other sites in Northampton, London and Watford. Polycom Videoconferencing seemed like the right route for Howdens to simplify their communications. By engaging PacificWave to provide the solution, Howdens have a state-of-the-art high definition VC system, fully integrated with the meeting room controls using Crestron control systems. The intuitive control panel designed by PacificWave is an example of our commitment to client partnership, as Howdens themselves had input into the layout and functions. Even when the hardware differs around the six VC-equipped sites, the control system makes every suite work in the same way for the users. The ongoing support means that Howdens can be sure their infrastructure is going to be working at the crucial time. PacificWave also help to maintain the address books, again to ensure consistency for the users across the estate.