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Calling number forty nine... not any more

28-02-2013

Up till now waiters have had to shout out a number or rely on customers waving at them so they know where to take the order. With the launch of CST’s TrackSmart, all this has changed. TrackSmart is ideal in restaurants where customers order at a central point, find a table and wait for their order to arrive. Once diners order they are handed a round guest tag which they take to their table. A table tag receives the signal from the guest tag and relays it to a PC so staff know exactly where the customer is sitting. The table tags are small and can be placed discreetly in the restaurant. TrackSmart’s graphic interface identifies the location of the customer’s guest tag in real time, eliminating the need to shout out customer numbers. It doesn’t matter if customers change tables - they just take their tag with them and TrackSmart keeps track of their movements. TrackSmart is wireless, quick to set up and very simple to run. Tags are recharged by stacking onto a smart charging station that prevents over-charging, extending battery life up to three years. Recharging takes two hours. The table tags are water resistant and designed to stand up to the rigours of a busy restaurant environment. TrackSmart increases efficiency, as staff do not have to search for where a customer is sitting. It improves food quality and customers benefit from a more pleasant dining experience. It can even notify customers that their order is on the way. TrackSmart records all device movements and advance reporting can show historical device movement over any given period. The system is compatible with most kitchen display systems or can be used as a stand-alone option.
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